How can we help?

Check your internet connection and scan the code again with the phone camera or the BringMyMeal app. If the code is damaged or you see “Could not read the QR code”, tell the waiter — table codes belong to the restaurant.

Tap the globe icon at the top and choose Türkçe, English or العربية. The menu is shown in that language with the translations the restaurant has entered.

Under “My active orders” on the home screen, each item updates live: Waiting, Preparing, Ready, Served. An item the kitchen has run out of shows as “Not available” and is not charged.

No. You pay the waiter, split per person if you like. There is no payment inside the app.

For your security, the table session ends when your bill is paid or after a period of inactivity. Just scan the table code again — your open orders are kept.

The device is paired once: tap “Scan Master QR” and scan the branch QR code from your manager. Then sign in with the PIN your manager set for you in the panel. After three wrong PINs in a row the device waits one minute.

In the panel the manager sets each category’s preparation station (Kitchen or Drinks). The preparation screen fills its Kitchen and Drinks tabs accordingly, and waiters can serve approved drinks directly.

Install BringMyMeal Staff on the new phone, scan the branch QR code from your manager again and sign in with the same PIN. Nothing is stored on the phone, so there is nothing to transfer.

In panel.bringmymeal.com add the item in the menu section: name and description (in three languages), price, photo, options and allergens. Once saved it appears on the table menu right away.

Add the table to your branch in the panel; its QR link is created automatically. Write to us for print-ready QR images and we will send them.

In the staff section of the panel add the person with a role (waiter, kitchen, cashier, manager) and a PIN unique to the branch. For someone who leaves, delete or deactivate the account — the PIN stops working.